Customer Service Representative (Solo Quedan 24h)...

Description.Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.Join a New Project with One of the Largest Insurance Groups in the WorldLocation : Av. Paseo de la Reforma 284, Juárez, Cuauhtémoc Schedule : Monday to Friday | Shifts : 9 : 00 AM to 5 : 30 PM or 9 : 30 AM to 6 : 00 PM About the OpportunityAssists internal and external customers with moderately complex issues related to insurance matters. Communicates with customers via multiple channels while navigating multiple systems and platforms. What You'll DoAs a key member of our Customer Service team, you'll : Respond to inquiries related to insurance policies and coverageResolve moderately complex issues with empathy and professionalismInterpret policy details and make informed decisions within defined authority limitsCommunicate across multiple platforms while navigating internal systemsDocument interactions and escalate unresolved cases when neededCollaborate with departments like Claims, Underwriting, and Policy SupportIdentify trends and suggest process improvementsStay up to date on compliance, legal requirements, and product updatesRequirements. What We're Looking ForHigh School Diploma or equivalent (required)Fluent English1–3 years of customer service experience (phone / chat preferred)Strong computer skills and ability to work across systemsAvailability to work on-site, Monday to Friday onlyPlus : Preferred 1 year of experience in insurance or related field