Delivery Project Manager

Overview

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

Your role and responsibilities : As a successful Project Manager in Technology Expert Labs, you will lead a team of technical experts to ensure the formulation, development, and implementation of projects that meet and exceed the client\'s business objectives. In this role, you will work closely with client stakeholders and the IBM team to meet the overall integrated solution plan, budget, schedule, and staffing requirements while exceeding your client\'s expectations. Project Managers at IBM succeed by demonstrating a natural bias towards self-motivation and initiative in addition to navigating data and people to find answers and presenting solutions.

If you are passionate about success, with both your career and solving clients\' business challenges, this role is for you. To help achieve this win-win outcome, a \'day-in-the life\' of this opportunity may include, but not be limited to…

Project Management : Creating and executing project management plans including, financial, scope, and change, deliverables and communication controls.

Cross-Team Communication : Strong communication skills (written and verbal) with the client, partner, and account team on project status.

Reporting and Metrics Management : Report and strategize solutions for managing project metrics including project health, financials-costs, revenue, and gross profit, team productivity, and client satisfaction.

Building Credibility and Influences : Navigating across venues to resolve issues, developing and documenting risk mitigation strategies, providing project direction that quickly builds credibility and influences as a trusted advisor.

Developing a high-performing team : Cultivating teamwork and problem-solving while working under delivery expectations and deadlines.

Empathy and Service Skills : Demonstrating empathy and service orientation skills for client success.

Required technical and professional expertise

Agile Project Delivery Expertise : A provable track record of project delivery disciplines and frameworks using agile best practices to successfully delivery in a way that\'s both nimble and fast.

Success in Communication and Relationship Building : Demonstrable success in communication and personal relationship development at all levels - from engineers to CIOs - with experience of navigating challenging debate to reach healthy resolutions.

Data and AI Technology Experience : Experience with building creditability for Data and AI methodology and practices for data management, data fabric, data governance, trustworthy AI and business analytics or equivalent enterprise solutions.

Business development : As a Project Manager with a focus on Business Development, you will play a pivotal role in driving strategic growth initiatives by managing cross-functional projects that support client engagement, solution development, and market expansion. While not directly responsible for sales, you will work closely with business development, technical, and delivery teams to ensure the successful execution of initiatives that contribute to revenue growth and client satisfaction.

Client Relationship Management : Acts as the primary point of contact for strategic clients, ensuring satisfaction and trust.

End-to-End Delivery Oversight : Manages all phases of project delivery—from initiation and planning to execution and closure.

Financial Governance : Controls budgets, forecasts, and profitability, ensuring projects meet financial targets.

Risk & Compliance Management : Identifies risks early and applies mitigation strategies, often using frameworks like ITIL or PMI.

Team Leadership : Coordinates cross-functional teams, sometimes across multiple geographies and service towers.

Strategic Alignment : Translates client business goals into operational initiatives and ensures delivery aligns with those objectives.

Preferred technical and professional experience

Certifications for project / program management : Project or program certifications including but not limited to PMP, CMMI, Scrum Master or Aigle Project Management.

Technology Expertise : Experience working with a broad spectrum of technology solutions.

Strong analytical thinking, communication, and negotiation skills

Equal Employment Opportunity

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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