Customer Service Operations Specialist [Quedan 3 Días]...

Job Title : CX Customer Service Operations Specialist

Vivo is a leading global technology company committed to creating trend-setting smart mobile products and services. The company is devoted to forming a vibrant mobile internet ecosystem, currently owning and operating extensive research operations in multiple locations worldwide.

As a key member of the LatAm team, you will be responsible for customer service satisfaction and KPI management in Latin America, following up on achieving local assessment service goals. You will also implement the headquarters' overseas customer service work plan and service strategy, formulating service policies and processes development, promoting with service content implementing, and planning service innovation activities.

Key responsibilities include managing market product reputation information and quality issues, as well as managing local service teams of agents and service providers, handling customer and user complaints in Latin America.

Required qualifications include a Bachelor's degree or above, with at least 1 year of relevant service work experience, strong consumer-oriented service awareness, and good communication skills. Candidates with experience in smartphone industry aftersales service are preferred.