Customer Service Representative (Mexico)

Overview

Wing is on the exciting mission of redefining the future of work for companies worldwide.

We are looking to be the one-stop shop for companies that are looking to build world-class teams and place their operations on autopilot.

We're looking for a

Bilingual Customer Service Representative

(Remote).

Location note :

Please only apply for this job if you are located in MX and LATAM.

Responsibilities

Manage inbound and outbound calls

Resolve customer concerns effectively and efficiently

Build sustainable relationships and trust with customer accounts through open and interactive communication

Ensure customer satisfaction in every interaction

Keep records of customer interactions, process and update customer accounts and filing documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Ad hoc tasks

Qualifications

At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity

Excellent English communication skills, both written and verbal (at least B2 level)

Excellent phone, email, and instant messaging communication skills

Solid organizational and time management skills

Tech savvy and familiar with current technologies, like desktop sharing, cloud services, and CRM

Experience with word-processing software and spreadsheets (e.g., MS Office)

Knowledge of online calendars and scheduling (e.g., Google Calendar)

Proactive and confident with keen attention to details

Technical Requirements

USB Headset with Noise Cancellation feature

Working Webcam

Main and backup computer : at least 1.8 GHz processor with at least 4GB RAM

Main Internet Service Speed : at least 25 Mbps wired connection

Backup Internet Service Speed : at least 10 Mbps

Benefits

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday and Overtime Pay

Bonuses, Tips, and Referral Program

Schedule :

• hours per week

Location : This is a remote job

Salary :

This is based on your experience and skills.

Please note :

Only qualified candidates will be invited to take the assessment and scheduled for an interview.

We have other vacancies that might interest your friends and colleagues.

They can check us out at our Jobs Website.

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