Director, Client Services, Mexico

OverviewWelcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.

Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs.

We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals.

Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today.

We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients.

Learn more about us and why we work here at

Lead the Mexico-based client success team, including relationship managers, technical project managers, and program and compliance managers.

Represent Mexico on the global Client Success leadership team, working to align local strategy and resources with global priorities and processes.

Ensure the team delivers exceptional client experiences—from initial implementation through long-term account management—by driving operational excellence and building trusted relationships that delight our clients.

Lead and develop a diverse, high-impact team by setting clear goals, providing coaching and feedback, and creating opportunities for growth and advancement.

Serve as a bridge between global leadership and the local team—advocating for company priorities while championing the voice, needs, and accomplishments of the Mexico team across the broader organization.

Act as the senior-most leader in Mexico, responsible for creating a high-performing, engaged, and collaborative culture.

Analytical strength to solve problems (quickly and locally).

Regulatory & Legal Oversight

Serve as the local legal representative for the company in Mexico, ensuring all operations remain compliant with regional laws and regulations.

Oversee bin sponsorship operations and regulatory relationships.

Revenue & Commercial Partnership

Partner closely with revenue leadership in Mexico to support strategic deals and evaluate the operational and technical impact of commercial opportunities.

Provide input into deal structuring to ensure successful client onboarding and long-term satisfaction.

Apply deep knowledge of our platform capabilities and services to assess market positioning and identify opportunities for product and solution expansion.

Collaborate with product and engineering teams to shape the product roadmap, validate early product concepts with local clients, and help ensure market fit.

Leverage technical and industry expertise to formulate and execute regional product strategies.

Oversee the successful execution of client programs, ensuring that project plans are designed to meet customer needs and expand market share.

Monitor performance metrics and implement continuous improvement strategies to drive operational excellence.

Navigate payments ecosystems, especially specific to Mexico and Columbia.

Performance Management & KPIs

Establish and manage clear KPIs to measure the success of client relationships, program delivery, compliance, and bin sponsorship activities in Mexico.

Track team performance and operational efficiency across key functions, using data to drive improvements and resource alignment.

Regularly report on regional performance to global leadership, providing insights, risks, and opportunities that inform business strategy.

Partner with Finance and Operations teams to ensure revenue contribution, cost structure, and growth goals are monitored and met.

Foster a results-oriented culture through goal setting, performance reviews, and continuous coaching and feedback.

Qualifications

10+ years of experience in financial services or fintech, with proven leadership of cross-functional teams in a regional or general management capacity.

Deep understanding of the Mexican regulatory and banking environment.

Strong client-facing experience, with a track record of successful partnership with commercial teams.

Demonstrated success working across global teams and aligning regional strategy with corporate goals.

Experience managing technical and product-driven teams is preferred.

Bilingual (English and Spanish) required.

Based in Mexico City, able to be onsite weekly.

Self learning skills, (lots of reading, learning and researching).

Compensation and Benefits

The base pay range for this role is listed below.

Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

This role may also be eligible for a bonus and / or long term incentives.

Your recruiter will provide more information to you.

All roles are eligible for competitive benefits.

More information about our employee benefits can be found in the link below.

Supplemental medical, dental, vision and life insurance benefits.

Generous vacation and holidays

Paid parental leave for eligible employees

Fully stocked kitchen (snacks and drinks)

Equal Employment Opportunity

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, age, disability, marital status, sexual orientation, or any other basis prohibited by applicable state or federal law.

Galileo is committed to an inclusive culture and offers reasonable accommodations to candidates with disabilities.

If you need accommodations to participate in the job application or interview process, please contact the recruiter.

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