Customer Support Associate

Job Title : Customer Support AssociateThis role is ideal for individuals who enjoy interacting with customers, resolving issues, and providing top-notch service.The successful candidate will work in a fast-paced environment, handling multiple customer inquiries via phone, email, and chat.

They will be responsible for addressing customer concerns, answering questions about products, pricing, and availability, and providing accurate information to ensure customer satisfaction.Key Responsibilities : Respond to customer inquiries in a timely and professional manner.Analyze customer complaints and resolve issues efficiently.Maintain up-to-date knowledge of products, services, and policies to provide accurate information to customers.Work effectively in a team environment to achieve business objectives.Requirements : Bachelor's degree in any field.Excellent communication and interpersonal skills.Able to work in a dynamic environment with multiple priorities.Familiarity with customer relationship management (CRM) software is an asset.What We Offer : A competitive salary and benefits package.Ongoing training and development opportunities.A supportive and collaborative work environment.About the Role : This is a full-time position working onsite in Queretaro.

The ideal candidate will have excellent phone etiquette, be able to multitask, organize, and prioritize work, and possess strong verbal, written, and interpersonal skills.