Customer Programs Operations Analyst

Opportunity as Customer Experiencie Operations Analyst - Project Manager

At VIVA, we are looking for passionate individuals about what they do, and we are sure this is the best time to join our team.

Viva is the most preferred, fun, and profitable low-cost airline in the Americas, with the youngest fleet in Latin America and the fastest-growing fleet in the world. We have a culture of inclusion, passion, and transparency, breaking away from the traditional, rethinking the way we work, and we are committed to excellence in our service and the safety of our passengers.

Join the #GenteViva and let’s fly higher together!

About This Role

Act as the vital link between teams, driving key projects and monitoring internal performance. Through Project Management and operational support, you’ll help us deliver seamless, efficient, and memorable experiences for our customers.

Your Responsibilities Will Be

• Lead and coordinate strategic projects, ensuring teams stay aligned and on track.
• Monitor and analyze performance metrics, sharing insights to improve results.
• Provide operational support to Contact Center agents, assisting them with internal processes and tools related to VIVA products (not related to direct customer service)
• Keep communication flowing with status updates, meeting coordination, and follow-ups.
• Use Agile and Scrum to manage tasks, remove blockers, and keep things moving.

Our Ideal Candidate

Benefits you’ll enjoy as #GenteViva :

About Us

We are the lowest-cost airline, with the most modern aircraft fleet in Mexico, one of the most modern fleets in Latin America, and the fastest-growing airline in the region.

At Viva, we recognize that our talent is diverse. We respect each person’s life circumstances and promote gender equality and equal opportunities. We foster innovation, collaboration, and build an environment of respect and inclusion that allows us to be ourselves. We care about the well-being of our people and take care of every detail to ensure a healthy, safe, and happy workplace.

Take this flight and let’s travel to your new destination together!