Business Development Associate

The position

As an integral member of the Customer Service team, you will serve as the driver of quality for customer inquiries and internal administrative functions.

You will be responsible for managing customer workflows and the day-to-day processes of Contractor Development.

Specifically, you will :

Proactively service and support contractor / supplier customers

Conduct training on software products via phone, web based and face to face meetings

Participate in the implementation of sales and marketing projects

Field incoming calls, handle contractor customer inquiries and troubleshoot problems

Assist with CRM testing

Handle customer account management functions, including invoicing and collections

Proactively analyze customer service processes and bring forth ideas for continuous improvement

Apply customer-centric consulting approaches to ensure the success of customer inquiries

Who should apply?

Excellent verbal and written communication skills

Excellent customer service orientation

Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)

Desire to work with people and consistently engage in verbal interaction over the phone

Ability to de-escalate calls using critical thinking and soft skills

Genuine desire to progress into a sales development role

Requirements :

Bachelor's degree from an accredited university and / or equivalent work experience

Bilingual in English & Spanish (read, write and speak)

ISN Benefits

100% paid private health coverage premiums for employees and dependents

Employee assistance program

Paid time off

5 sick days (pro-rated first year)

0-1 year – 10 days (pro-rated first year)

1-5 years – 15 days

5-10 years – 20 days

10+ years – 25 days

Holidays – 12 paid holidays

Monthly cell phone reimbursement

Complimentary parking space or monthly reimbursement for public transportation

Team-building activities and events, including quarterly kick-off meetings and community volunteer day

Matching charitable gift program

Professional development & training opportunities

Wellness Program : Focuses on community, financial, mental, nutrition, physical and social health

Business casual, jeans allowed

• All benefits are subject to change with notice to the employee

Employees must be within a commutable distance to the office and be willing to come into the office at least 3 days per week.

Most employees are in the office 4-5 days per week.

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