🚀 We’re Hiring : Customer Support Specialists 🌍
We have 2 open positions on our team 👇
👩 💻 Role 1 : English(C1-C2) + Hindi
📍 Location : Dubai
👨 💻 Role 2 : English C1-C2) + Spanish
📍 Location : LATAM (preferably Colombia 🇨🇴 or Mexico 🇲🇽 — Bogotá, Medellín, CDMX, Guadalajara)
✨ What you’ll be doing
- Helping customers via phone, email, chat, or ticketing systems 💬
- Troubleshooting issues and escalating when needed 🛠️
- Managing customer requests in CRM systems 📂
- Collecting feedback to improve service ⭐
- Providing product walkthroughs and assisting with setup 🖥️
- Working closely with technical, sales, and logistics teams 🤝
- Ensuring high standards of customer satisfaction and professionalism 🎯
✅ What we’re looking for
1–3 years in customer support or back officeExperience in high-volume support (chat, calls, or email)Background in trading platforms, payments, or KYCProblem-solving mindset + strong communication skillsAbility to multitask in a shift-based / 24 / 5 setupExperience in FX brokers or crypto exchanges is a must✨ Nice to have : Familiarity with CRM / ticketing tools (Zendesk, Intercom)
📩 Interested or know someone who might be a fit?
DM me or send your CV to dvijaya@b2broker.com
Let’s build a team that puts customers first 💡🙌