Project Manager, Technical Service Management & Automation

Project Manager, Technical Service Management & Automation

Apply for the Project Manager, Technical Service Management & Automation role at HP and lead ServiceNow projects.

About The Role

We are seeking an experienced ServiceNow Project Manager to lead the planning, execution, and successful delivery of ServiceNow projects. The role requires managing project scope, timeline, budget, and stakeholder communication while ensuring alignment with business objectives, using project management methodologies, ServiceNow capabilities, and cross‑functional collaboration.

Key Responsibilities

• Lead and manage ServiceNow implementation and enhancement projects from initiation to completion.
• Define project scope, objectives, timelines, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, track progress, and ensure timely completion of milestones.
• Facilitate communication between technical teams, business users, and leadership to align project goals.
• Identify project risks, issues, and dependencies, and implement mitigation strategies.
• Oversee budget, resource allocation, and vendor relationships as needed.
• Ensure compliance with ITIL best practices and organizational governance standards.
• Drive continuous improvement by analyzing project outcomes and implementing lessons learned.
• Provide regular project status updates and reports to stakeholders.
• Support change management efforts to drive user adoption and successful deployment of ServiceNow solutions.

Required Qualifications

Preferred Qualifications

Personal Qualities

Knowledge & Skills

Cross‑Org Skills

Impact & Scope

Complexity

Disclaimer

Seniority Level

Employment Type

Job Function

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