Senior Community Growth Manager

Overview

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and services, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.

The Difference You Will Make

The Airbnb North America team is looking for a Senior Community Growth Manager to support the growth and expansion of our Co-host marketplace. Co-hosting allows individuals / entrepreneurs to manage listings on behalf of our Hosts who don’t have time or expertise to host. Co-host activities include responding to guests, preparing listings for stays, supporting guest needs, and general management of hosting activities.

In this role, you will be part of an inaugural team within our Business organization. This role comes with hybrid program operations and scaled relationship management responsibilities. This role carries revenue and business performance goals.

You will be responsible for designing playbooks, while adapting central frameworks to capture local market dynamics that will shape future iterations of our community programs. You will partner with our central commercial teams, community teams, sales operations and other cross functional partners to pilot new projects, tactics and / or initiatives that can be scaled into broader cross-functional programs.

You will analyze program performance and insights to craft strategic plans to ensure the needs of our hosts, co-hosts, and the Airbnb business are supported. Your success in this role will be based on a variety of metrics that reflect your impact to the business. This includes the level of growth, retention, and success of the hosting business in North America.

The ideal candidate is a strategic operator, analytical, strong content development skills, adept at business planning for the long term while remaining nimble and adaptive to short term priorities. This includes relationship building and management within our host community.

A Typical Day

• Program Launch :

Supporting recruitment and onboarding education for new Co-hosts

Design and operationalize effective email and scaled communication campaigns to support lifecycle engagement and education

You will be responsible for revenue and host growth goals

Outcomes and Impact

Your Expertise

Your Location

Due to the nature of this position, the successful applicant will need to be based in Mexico to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at : reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We\'ll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as : training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Mexico Pay Range

$100,000 — $125,000 MXN

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