Product Support Specialist

If you're somebody who thrives on growth, ownership, and collaboration, Further is the place for you.

At Further, we're already a leader in our space and moving fast.

Everything we build is designed to make a meaningful impact for our customers, and you'll see that impact up close.

You'll take on big responsibilities with high autonomy, accelerate your career, and work alongside smart, supportive teammates in a culture that values results, trust, and purpose.

Team Spotlights

Meet the people driving our culture and creating impact at Further.

Kelly brings that mindset to everything she does.

She's the first to roll up her sleeves, find a solution, and make sure customers feel supported every step of the way.

Her care and dedication shine through in how she builds trust, solves problems, and lives out what it means to Treasure Customers and Take Radical Ownership at Further.

Customers

Ownership

"What keeps me going is knowing our customers rely on us. I love figuring things out so they don't have to stress."

Kelly Graham — Customer Success Manager

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Real shoutouts from the Further team - because great work deserves to be recognized.

Kudos to Edin, one of the most proactive teammates at Further.

He went above and beyond his product owner role to manually move hundreds of communities to dynamic flows because he knew it mattered.

In a remote company, this kind of ownership makes a huge difference.

Thank you!

Giant kudos to Sophie, Shawn, Jennifer, and the Support team for pulling off a huge launch.

It meant sorting through hundreds of details, untangling tricky tech, and making sure everything worked perfectly—and they did it!

Special shoutout to the QA crew, Support Team and Jennifer for handling complex testing and setup, and to Normie, Rola, and Gaby for managing escalations and dialog flows.

The level of care and persistence you showed made all the difference.

Big kudos to Kelly for bringing me into one of the most exciting client conversations I've been part of!

The client said : 'We asked for a more dynamic email marketing tool... but you gave us way more than we even knew we needed.'

Huge recognition for Anida and the dev team for turning a manual 21-template workflow into a single smart build-out with Content Hub-MergeTag + Email.

Pure magic that's making a real impact!

Big kudos to Reed for absolutely crushing it with our scaled Behavioral Health onboardings.

Reed brings a calm, professional, and empathetic touch that makes every customer feel supported and heard.

He's mastered the 'red carpet treatment,' and it shows in how smoothly everything runs.

Thank you, Reed!

Massive kudos to Dillon C for diving headfirst into the evaluation of a new tool.

In just a few days, he self-taught the platform, worked late nights, and helped us figure out how to hit our key objectives.

A true gem who went above and beyond.

Huge kudos to Theo and Matthew for stepping in and displaying so many pillars while helping with requests.

They solved blockers, offered a helping hand in a crunch, and showed what Radical Ownership really looks like.

On a recent call with a senior industry leader, they shared that Further keeps coming up in conversations with operators and always with amazing feedback!

Big shoutout to Alex and Steve for laying the groundwork, and to the whole team for the daily details that make the difference.

From font colors to complex integrations, everything you do shapes the client experience and makes our brand shine.

Huge kudos to Ben for patiently building a strong relationship over the past year, and to Aaron for creating the marketing content that sealed the deal.

That combination of trust and storytelling turned into a new pilot commitment on the spot - proof that persistence and teamwork pay off!

Kudos to Sonia for proactively jumping in to support partner and prospect requests.

And shoutout to Moriah, Anida, Sophie, Toni, and Rola for stepping up in real time with screenshots, workflow updates, and behind-the-scenes support that made a demo shine.

True teamwork in action!

We Treasure Our Customers

Customers are our focus.

We listen, care, and go the extra mile to deliver value.

We Take Radical Ownership

We take responsibility and follow through.

Ownership means accountability and impact.

We Value Growth

We keep learning and improving, individually, as a team, and as a company.

We raise the bar every day, never settling and always improving our craft.

We Act With a Sense Of Urgency

Momentum matters.

We move fast and stay focused to turn ideas into impact.

Real Results.

Real Impact.

For Our Customers.

Vitality Living drove 138% more tour requests w / Further's layered web technology.

"We knew the Conversational Webform would add value—but seeing a 138% increase in tours exceeded all expectations."

Jeff Barger, Corporate Marketing Director, Vitality Living

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Why Further

Further is more than a platform.

We are a trusted partner for our customers.

Our AI-powered solutions span the entire sales and marketing journey, giving operators the tools and insights to drive real impact.

By joining Further, you'll be part of a team building transformative technology and delivering best-in-class service that makes a meaningful difference every day.

200 m+

visitors

1 b+

prospect interactions

15 m+

coversations

3 m+

leads

70 k+

move-ins

Ready to join us?

Explore our open roles and take the next step in your career with Further.

FURTHER is the leading AI-powered Sales & Marketing platform for senior living and healthcare organizations.

Our next-gen suite of website engagement and AI sales assistants streamline the buying process for prospects and automate repetitive tasks for sales teams, driving higher conversion rates and increased NOI.

Our unique blend of groundbreaking technology and deep industry expertise have made us the most widely adopted AI toolset in the market, used by over 5,500 communities to generate over $2.8 billion.

The Role

We\'re seeking an experienced Product Support Specialist to help our customers, big and small, with their use of Further's platform.

A typical day may involve working on a queue of support tickets ranging from general product assistance requests to configuration updates to anything and everything.

After that you may work on some product documentation and help some coworkers debug an issue with a customer CRM.

You\'ll work closely with product, engineering, and customer success teams on a daily basis.

What You\'ll Own

Customer Support :

Provide timely and empathetic support to customers via email and support tickets using tools like Zendesk or similar systems.

Troubleshooting :

Serve as the front-line for customer issues, providing quick and effective solutions while working closely with our engineering and broader support teams.

Documentation :

Create and maintain clear, user-friendly documentation, FAQs, and help articles to empower customers.

Cross-Functional Collaboration :

You will work closely with the product team to influence the roadmap based on customer needs, while supporting the customer success team with technical escalations and guiding the implementation team on best practices and solution design to ensure seamless delivery.

What You'll Bring

Customer-Centric Mindset :

A genuine passion for helping customers achieve their goals.

Technical Aptitude :

You're comfortable learning technical concepts, troubleshooting APIs, deciphering coded script, and working with CRMs like HubSpot, Salesforce, or similar platforms.

Support Experience :

Familiarity with support systems like Zendesk, Intercom, or similar platforms.

This is not the first time you've been in a customer-facing role.

Communication Skills :

Exceptional written and verbal communication skills with the ability to translate complex technical concepts for a non-technical audience.

Proven ability to build rapport and trust with clients, ensuring effective collaboration throughout the project lifecycle.

Bonus Points

Experience in SaaS, healthcare or senior care industry

Prior experience using tools like Twilio, Google Analytics, Zapier, etc..

Experience with project management tools (e.g., Asana, Trello, or similar)

Prior experience working on a global, all remote team

Further's Cultural Pillars

We treasure our customers

We pursue excellence in everything we do

We act with a sense of urgency

We take radical ownership

Equal Opportunity Employer

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers.

If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply.

If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

FURTHER is proud to be an equal opportunity employer.

We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

FURTHER considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.

FURTHER is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

If you need assistance or an accommodation due to a disability, please let your recruiter know.

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