Marketplace Operations Intern...

Company Overview :

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit : www.didiglobal.com / news

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Team Overview : About the Job :

Being part of the Marketplace Team is developing one of the main cornerstones of the business : supply and demand. As part of the broader City Operations organization, our Marketplace team is responsible for the engagement and retention of our users and allocating supply in an efficient and timely manner to support both Driver and Passenger experience within the app. This position will be responsible for building deep insights about the ride-hailing business from a user, pricing, marketplace and competition perspectives. The ideal candidate must have strong analytical skills, data driven solutions, prioritization capabilities and excellent execution. The role will demonstrate proactivity and be ready to grow in multi-skill projects and initiatives.

Role Responsibilities :

Your Responsibilities :

• Ownership of strategies to improve driver and passenger engagement, loyalty and retention.
• Create new initiatives to efficiently balance our marketplace.
• Constant data analysis to understand day-to-day behavior of our users and our competition
• Optimize the efficiency KPIs through operation tools and programs based on the robust data analysis
• Collaborate with several supporting areas like marketing, product, and user research to place the user’s experience at the core of the driver and passenger experience.

Role Qualifications :

The Successful Applicant :

EEO Statement :

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy / maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https : / / careers.didiglobal.com / terms