FBS Customer Service Representative

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

¡¡¡¡¡Join a New Project with One of the Largest Insurance Groups in the World!!!!!

Location : Av. Paseo de la Reforma 284, Juárez, Cuauhtémoc

Schedule : Monday to Friday | Shifts : 9 : 00 AM to 5 : 30 PM or 9 : 30 AM to 6 : 00 PM

🚀 About the Opportunity

Assists internal and external customers with moderately complex issues related to insurance matters. Communicates with customers via multiple channels while navigating multiple systems and platforms.

💼 What You’ll Do

As a key member of our Customer Service team, you’ll :

• Respond to inquiries related to insurance policies and coverage
• Resolve moderately complex issues with empathy and professionalism
• Interpret policy details and make informed decisions within defined authority limits
• Communicate across multiple platforms while navigating internal systems
• Document interactions and escalate unresolved cases when needed
• Collaborate with departments like Claims, Underwriting, and Policy Support
• Identify trends and suggest process improvements
• Stay up to date on compliance, legal requirements, and product updates

Requirements

🎯 What We’re Looking For

Plus :

Benefits

💰Competitive compensation and benefits package :