Aplicar en 3 Minutos : Client Insights Specialist - Hybrid...

Serves as the primary support liaison between the client and IQVIA for part of a large or mid-sized market or an assigned group. As an expert, maintains post-sale contact with clients, ensuring they obtain maximum value from products and services to facilitate a positive and productive long-term relationship.

Essential Functions :

• Ensures fulfillment of contract specifications or possibly ad-hoc requests of the customers to build client satisfaction.
• Builds, establishes, and maintains effective business relationships with clients to proactively support their needs as their day-to-day contact.
• Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
• Monitors performance against existing service agreements and ensures client’s obligations are met.
• Researches, analyzes, and responds to client inquiries that may be very complex and non-routine.
• Conducts product / services and process training for clients and other employees.
• Conducts service meetings at client sites. May partner with the account manager to identify client business issues and provide solutions.
• Performs detailed analyses and provides strategic recommendations to clients based on insights derived from IQVIA products and services.
• May represent IQVIA on external client projects.

Required Qualifications :

Preferred Qualifications