Growth Operations Intern...

Company Overview :

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit : www.didiglobal.com / news

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Team Overview :

As a User Operations Intern, you will support the Growth Ops team in driving user growth and engagement. You’ll gain hands-on experience in analyzing user data, designing promotional strategies, and coordinating cross-functional projects that improve the user journey. This is a great opportunity for someone who wants to learn how tech companies scale products and optimize operations.

Role Responsibilities :

• Support merchant growth campaigns across convenience, grocery, and pharmacy categories.
• Analyze performance metrics (orders, coupons, GMV, retention rates) and prepare weekly reports.
• Assist with the design, testing, and tracking of user incentives and promotional strategies.
• Coordinate with marketing, commercial, and product teams to ensure smooth execution of campaigns.
• Help monitor user feedback, identify pain points, and suggest improvements to the user experience.
• Conduct market research and benchmarking against competitors.
• Support day-to-day operations, including updating internal trackers and documenting processes.

Role Qualifications :

EEO Statement :

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy / maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https : / / careers.didiglobal.com / terms