Salesforce Service Cloud Developer

Join Udemy. Help define the future of learning.

Udemy is an AI-powered reskilling platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.

Our mission is simple : to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. T his is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays .

Technical Problem-Solving : You can analyze complex business requirements and design elegant solutions that balance functionality, performance, and maintainability.

Technical Depth : You have a deep understanding of the Salesforce platform capabilities and limitations, allowing you to make optimal architecture decisions.

Advanced Apex development skills including bulkification, governor limit optimization, and asynchronous processing

Expert-level Flow builder skills with the ability to create complex, multi-step flows

Experience with SOQL and SOSL query optimization for large data volumes

Demonstrated ability to design and implement custom APIs using Apex REST and SOAP services

Version control expertise using Git, including branching strategies and merge conflict resolution

Proficiency with developer tools including Developer Console, VS Code, and Salesforce CLI

Understanding of security best practices including sharing architecture and permission sets

Collaboration : You excel at building relationships with team members and both technical and non-technical business partners to deliver integrated solutions that meet business objectives.

Flexibility : You adapt quickly to changing priorities and requirements while maintaining productivity and quality. You’re comfortable switching between configuration and code-based tasks as needed, approaching each challenge with the right tool for the job.

About this role

As Udemy transitions from Zendesk to Salesforce Service and Experience Clouds, we are seeking a highly skilled Salesforce Service Cloud Developer to help design, build, and scale solutions that enhance our global customer support operations. Supporting both Direct-to-Consumer (DTC) and B2B (Enterprise) use cases, you will be instrumental in delivering complex, secure, and scalable implementations using both declarative tools and custom Apex / LWC development. You’ll collaborate closely with Product Managers, Admins, and cross-functional business partners to bring strategic initiatives to life—from advanced case management to AI-driven automation.

What you’ll be doing

Collaborate with product managers and architects to design scalable solutions within Salesforce Service and Experience Clouds that address complex business requirements

Develop custom functionality using Apex classes, triggers, test classes, LWR, SOQL, SOSL and Lightning Web Components following best practices in performance, security, and modular design.

Design and implement advanced automation using Flows, Process Builder, and Apex with complex branching logic, transaction control, and error handling

Build and maintain integrations between Salesforce and external systems using REST / SOAP APIs, platform events, and Workato

Execute configuration tasks, data migrations, and transformations using both declarative tools and custom ETL processes

Support testing phases (QA, SIT, and UAT) and manage deployments across environments using Gearset with Udemy defined CI / CD practices

Create comprehensive technical documentation and participate in knowledge sharing to ensure solution sustainability

Actively engage in agile development practices including sprint planning, backlog grooming, and daily standups to deliver high-quality solutions on schedule

What you’ll have

5-10 years of experience developing and administering Salesforce Service Cloud, with emphasis on supporting global SaaS companies

Experience with Salesforce Experience Cloud, Workato, Gearset, and AI solutions are preferred.

Required Salesforce certifications :

Platform Developer I certifications

Preferred Salesforce certifications :

Experience Cloud Consultant

Hands on experience implementing complex Service Cloud solutions including Cases, Knowledge, Omni-Channel, and advanced automation

Advanced skill in both declarative development (Flow, Process Builder, Validation Rules) and programmatic development (Apex, Aura, LWR, Lightning Web Components, API integrations)

Experience working in an agile development environment with regular sprint cycles

Excellent communication and collaboration skills, with the ability to translate technical concepts to non-technical stakeholders

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity.

Hiring Compensation Range

$1,440,000 - $1,800,000 MXN

Why work here?

You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits ,Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

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This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.Are you able to work in this capacity?

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Voluntary Self-Identification

To support our inclusive recruiting process and for reporting purposes, we welcome you to participate in the self-identification survey. This survey is confidential, voluntary and anonymous.

We believe everyone has something special to give – their authenticity, empathy, unique backgrounds. At Udemy, we make a promise to each other to respect that and be kind. And because we believe the best ideas are born as a result of people from all walks of life coming together, we work hard to create an inclusive space for all.

As part of Udemy’s Equal Employment Opportunity policy, we don’t discriminate based on any protected group status under any applicable law. So rest assured, whatever your decision, the survey will no t be considered in the hiring process or thereafter.

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