Head of Customer Experience

Purpose of the Role :

The Country Manager will have overall responsibility of guiding delivery processes along with revenue generation activities for a specific country of strategic importance and will also oversee the financials including certification to pertinent reporting authorities, maintenance of relationship with Government & Tax authorities and function as legal representative with the objective of meeting business, financial, customer experience objectives for clients in that country within the guidelines, strategy, policies, norms of the company.

Understanding of key business drivers and financial levers, knowledge of consulting, IT solutions and services businesses.

Areas of responsibility :

Revenue Planning

Prospecting / Pre Sales

Developing Country Capability

Statutory & Legal Compliance

Delivery / People Management & Client Management

Marketing & Brand Building

Knowledge :

Strategic drivers of business and strategic use of IT

Sales and Account Management Techniques

Practices and Program Management in IT consulting and Services.

Skills :

Client Interfacing skills

People Management

Relationship Building

Networking

Negotiation

Ability to work effectively at strategic and operational levels

Manage matrix organization

Consultative Selling Skills.

Others :

Min 17 Years of experience

Master's degree

Location : Monterrey

Experience working in a multicultural environment