Senior Escalation Support Engineer - Americas

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Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. By creating production‑ready, enterprise‑grade agents with built‑in governance, Camunda uniquely delivers trusted AI agents for business‑critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone rely on Camunda to slash time‑to‑value from months to days, boost operational efficiency, and elevate customer experiences.

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized for true flexibility, we are growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make a real impact, keep reading – this role could be the one you’ve been waiting for.

What You’ll Be Doing

• Advanced Troubleshooting : Address and resolve complex technical issues
• Collaborate and work closely with engineering, product, and support teams
• Identify the underlying causes of critical issues and improve processes to prevent recurrence
• Be the point of contact for high‑severity or escalated customer cases, ensuring clear communication and satisfactory resolution
• Provide critical issue response by connecting extensively with customers on live calls

What You Bring

Hands‑on working experience with Java / J2EE

Compensation

We offer competitive, fair, and transparent compensation. Salary ranges are location‑based, with standard and major markets reflecting local competition. The annual total target cash (base salary + 100% variable target, where applicable) spans from the minimum in a standard market to the maximum in a major market. Final offers depend on skills , experience , and location , and we typically hire in the first half of the range to allow room for growth.

Benefits & Perks

Equal Opportunity Statement

Everyone is welcome at Camunda – it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law.

Job Details

Seniority level : Mid‑Senior level | Employment type : Full‑time | Job function : Information Technology | Industries : Software Development

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