Credit card Account Lead / 100% Remote in Mexico

Job Profile : Credit card Account Lead

Job Type : Long-time based Contract Job Opportunity

Location : 100% Remote in Mexico

Job description : Job Summary

Provides operational business support for business partners to include project managing partner on-boards, trains partners on our tools and systems, leads operational projects to implement new products, releases and solutions, along with resolving escalated customer issues. Responsible for managing operational relationships with complex and large partners while coaching and training junior team members.

Responsibilities

• Manages unique and complex partners that have strategic importance to the network.
• Subject Matter expert on Authorization and settlement applications and other internal systems, tools, and products.
• Leads strategic department projects, supporting other company projects and initiatives.
• Support leadership team to analyze data and drive improvements that are quantified with metrics.
• Manage full life-cycle of complex cross-functional process improvement initiatives with considerable impact across multiple functions. Partner with customers, internal / external teams, and technical teams to determine what initiatives move forward and in what priority order.
• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s), system capabilities, insufficient
• Acts as coach to peers and mentor to AEs. Coordinates and facilitates Account Executive training for new and existing AEs.
• Seeks opportunities for improvement within the department, including providing guidance and support on client-impacting issues, looking for a holistic approach to solve across multiple clients.

Minimum Qualifications

At a minimum, here’s what we need from you :