Head Of Operations / General Manager

Operations Telephony Specialist

We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.

Define, develop and implement telephony solutions that meet the evolving needs of the business area by aligning technology capabilities with operational requirements.

Identify and evaluate opportunities and best practices to optimize telephony systems by continuously assessing performance and ensuring alignment with operational goals.

Monitor telephony platform performance to detect and investigate potential issues by analyzing system data and proactively informing Operations of any risks or disruptions.

Proficient in spoken and written English.

Strong working knowledge of cloud telephony platforms, including VoIP technologies and IVR systems.

Proficiency in SIP, RTP, QoS, and other VoIP protocols, along with a solid understanding of general telecommunications equipment, is essential.

Understanding of Vonage cloud telephony platform, with the ability to navigate and leverage its components effectively.

Certified network administrator is desirable and will be considered an advantage.

Salesforce Administrator certification or experience is considered a plus.