Installation and Maintenance Specialist

Service Technician

We are seeking a skilled Service Technician to join our team in Mexico. This role is responsible for installing, maintaining, and supporting Parking and People Access Systems.

The ideal candidate will have a strong technical background and excellent problem-solving skills. They will work closely with customers to deliver exceptional service and ensure compliance with industry standards.

This is an exciting opportunity for a motivated individual who is eager to learn and grow with our organization. The successful candidate will have the chance to develop their skills and expertise in a dynamic and supportive environment.

Key Responsibilities

• Install, configure, and implement Parking and People Access Systems (HW & SW) in line with industry standards.
• Deliver preventive and corrective maintenance for installed systems.
• Provide 1st & 2nd level customer support via hotline, on-site, or remote as part of on-duty operations.
• Conduct customer training for key users.
• Analyze customer needs for modernization or extensions and define optimal solutions.
• Support IT with the integration of third-party applications.
• Assist with customer care, sales of services, and spare parts.
• Ensure knowledge transfer and collaboration with global technical support teams.
• Prepare project documentation and conduct customer service feedback interviews.
• Contribute to process improvements within the Field Service team.

Requirements

Benefits

Other Requirements