Overview
3 days ago Be among the first 25 applicants. Direct message the job poster from HCLTech. The primary purpose of this position is to execute Customer Business Integrations for customers agreeing to work with US Foods standard integrations. This role will review requirements, identify any potential gaps and / or missing requirements, and update status daily. Support ongoing integrations and troubleshoot issues for quick resolution.
Responsibilities
- Review project assigned for potential gaps and / or missing requirements necessary to fulfill the business request
- Manages their Dashboard daily and update accordingly
- Deactivating integrations in all systems when needed
- Notify appropriate teams internally as needed based on specific project needs
- Documents project extracts, company, and contact records
- Maintain and protect customer relationships with excellent customer service
- Document completed projects in application and distribute material to customers, internal departments, sales training, update applications / systems required
- Development and user test customer business integrations credentials, formats, data flow for production and successful delivery to the end user
- Deliver completed customer integrations meeting all procedures & process flows
- Thorough testing and documentation and notifications to those who need it
- Obtaining Signatures on Legal Documents, Distribution of Documents and Storing in a designated repository
- Obtaining Customers approval / sign off
- Additional tasks and assignments as needed
Relationships
Internal : Management, Team Members, Sales (Various Levels), Operations, IT Development, and IT Support
Qualifications
Education / Training : B.S. / B.A. Preferred not Required
Related Experience :
2+ years’ experience as a Business AnalystPrior experience in gathering detailed business requirements, interpreting Customer business needs, and translating needs into operational business requirementsPrior experience in a customer service or customer facing rolePrior experience in eCommerce / eBusiness environment (Such as EDI, B2B eCommerce, Supply Chain, other electronic integrations) PreferredExperience in the Food Industry / Distribution is a PlusKnowledge, Skills, and Abilities
Excellent organization, and team collaboration skillsExcellent written and verbal communication skillsExcellent facilitation, collaboration, negotiation, and presentation skillsStrong knowledge and general understanding of IT / Technical ConceptsGeneral knowledge of various file types such as EDI ANSI X12, XML, cXML, Flat Files etc.General Knowledge of Data warehouse, IBM, Sterling Integrator, EDI Translation Tools, CoreFtp / FileZillaCommunication Methods AS2, SFTP, FTP and VanComfort with ambiguity, frequent change, or unpredictabilitySeniority level
Mid-Senior levelEmployment type
Full-timeJob function
ConsultingIndustries
IT Services and IT ConsultingReferrals increase your chances of interviewing at HCLTech by 2x
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