(27 / 09 / 2025) Digital Learning Solutions Specialist...

Job Overview

Learning institutions worldwide partner with us to enhance student outcomes.

Our company empowers educators, librarians, and learners through accessible digital solutions that foster a love of learning.

We value diversity, engagement, and discovery in our culture.

Cultivating an inclusive and diverse workplace is vital to our success and individual well-being. We recognize the benefits of diverse perspectives in all aspects of our business and strive to empower employees from various backgrounds to share their ideas and bring their authentic selves to work.

Our approach prioritizes inclusivity through integrated programs, benefits, and initiatives seamlessly woven into daily operations.

Key Responsibilities

Customer Onboarding & Training

• Provide pre- and post-sale digital training and support to academic customers.
• Coordinate and lead onboarding and implementation sessions—both onsite and remotely—for educators, librarians, and students.
• Utilize global and regional onboarding tools and documentation to meet customer needs.
• Conduct onboarding and training sessions to ensure proficient utilization of digital products by customers.
• Maintain deep knowledge of digital platforms and customer usage patterns to tailor training and support.

Customer Engagement & Success

Cross-Functional Collaboration

Pre-Sales Support

Analytics & Reporting

Required Skills and Qualifications :

Benefits :

Others :

At Cengage Group, we strive to create an inclusive workplace culture where every individual feels valued and empowered to grow.

About Cengage Group

As a global education technology company, we serve millions of learners worldwide with affordable, quality digital products and services that equip students with the skills and competencies needed to succeed in their careers.