SAP Basis Run Team

RESPONSIBILITIES :

• Handling of tickets.
• Provide 2nd level of support to SAP Basis issues reported by the monitoring tools.
• Escalate alerts that require further support.
• Create a P2 ticket for any production system having performance issues.
• Create a P1 ticket for any production system having availability issues.
• Document tickets with the troubleshooting performed for the upcoming issues.
• Perform Health Checks.
• Log into the systems at SAP level and through the specified Transaction Codes validate the integrity of the system.
• Log into the systems at OS level and validate the integrity of the system using the given commands.
• Generate reports.
• Log into the systems at SAP level and using the specified SAP Transaction Codes and provide the required information on a document.
• Log into the systems at OS level and by using the given commands, provide the required information on a document.
• Create and / or update documentation.
• For any new procedure, create a Work Instruction on how to perform it.
• Update any obsolete process of a given document.
• Drive communication.
• Follow up on emails sent by customer and the requirements stated on them.
• Inform next level of support of what we have performed on a system.
• Engage on phone conference to provide required information to customer and / or next level of support.

QUALIFICATIONS :

Knowledge :

Technical / Professional Skills :

WORKING CONDITIONS :

CONDITIONS OF EMPLOYMENT :

#J-18808-Ljbffr