As a Customer Service Ambassador, you will play a key role in providing exceptional support to our internal and external customers.
The primary focus of this position is to deliver top-notch customer service, ensuring that every interaction is a positive and memorable experience.
Key Responsibilities :
- Respond promptly and professionally to customer inquiries via various communication channels.
- Resolve customer complaints and concerns in a fair, consistent, and timely manner.
- Maintain accurate records of customer interactions, including details of conversations, issues raised, and resolutions achieved.
- Collaborate with internal teams as needed to provide seamless support and ensure customer satisfaction.
Requirements :
Minimum High school Diploma or equivalent qualificationAt least 1 year of experience in a customer-facing roleAdvanced proficiency in English language skillsAvailability for full-time work scheduleDesirable Skills :
Excellent written and verbal communication skills in EnglishProven track record of delivering exceptional customer service or experience in a client-facing roleAble to empathize with customers and provide solutions-oriented supportActive listening skills to engage fully with customers' concernsAbility to multitask and prioritize tasks effectivelyProficiency in computer systems and online navigation to support customer interactionsBy joining our team, you will have the opportunity to grow and develop your skills, working in a dynamic environment that values customer satisfaction and employee growth.