Senior Support Analyst

Nuestro cliente busca un Senior Support Analyst para integrar su equipo en Toluca, Mexico.

El profesional se centrará en el manejo y guia de como usar las aplicaciones y manejo de ITSM.Senior Support Analyst profile

• Managing and guide on how to use the applications
• Manage the support management tool (ITSM)
• Understand certain systems and technological applications or tools
• Make a good troubleshooting
• Technical support Manual
• Important : Advance English - MUSTSoft skills
• Persistence
• Agility on the support as technical skills
• Good communication and relationships (the candidate will have to talk with clients)
• Autonomy (a person that is responsible from his own job once the tasks are assigned)

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