Senior Customer Success / Customer Success Coordinator
(Digital Advertising / Marketing Clients)
Location : Remote – Mexico (supporting U.S.-based clients)
Schedule : Monday to Friday | 9 : 00 AM – 6 : 00 PM EST (Tentatively)
Salary :
- Payroll : $23,000 – $26,000 MXN / month + law benefits
- Direct Contractor : $27,000 – $32,000 MXN / month net + benefits
- Final salary will be determined based on experience
Benefits : Payroll Employees
12 vacation days
15 days Christmas bonus (Aguinaldo)
Major medical insurance
Life insurance
IMSS enrollment
Direct Contractors
12 vacation days
15 days Christmas bonus (Aguinaldo)
Major medical insurance
Accounting / tax support
About the Role
We’re seeking an organized and highly detail-oriented Senior Customer Success / Customer Success Coordinator to join our team at Remoto Workforce. In this role, you’ll manage and oversee the full lifecycle of digital advertising campaigns for one of our premium U.S.-based clients in the out-of-home and digital marketing industry.
Note : This is not a sales role. The focus is on client success, campaign management, and ensuring smooth execution of marketing initiatives.
Key Responsibilities
Manage Campaign Lifecycle : Oversee campaigns from planning, contracting, and execution to reporting and post-campaign analysis.Client Engagement : Build and maintain strong relationships with clients to maximize satisfaction, retention, and growth.Collaborate with Teams : Work closely with Sales, Marketing, Product, and Creative teams to meet client objectives and success metrics.Lead Strategy Sessions : Coordinate and contribute to campaign strategies, proposals, and RFP responses for premium brands.Reporting & Analysis : Deliver mid- and post-campaign reports with actionable insights and recommendations for clients.Feedback & Improvement : Gather client feedback and communicate it to internal teams to enhance offerings and proposals.Experience & Background
Proven experience as a Customer Success Manager, Account Manager, or similar role supporting marketing / digital advertising clients.Familiarity with out-of-home and digital advertising campaigns.Experience working with sales leadership, marketing, product, and creative teams.Ability to manage multiple campaigns and deadlines in a fast-paced environment.Technical Skills
Strong organizational, scheduling, and problem-solving skills.Ability to understand client needs and translate them into actionable campaign plans.Programmatic advertising experience is a plus.Soft Skills & Work Style
Highly organized, detail-oriented, and proactive.Excellent written and verbal communication in English.Comfortable working remotely in a collaborative and fast-paced environment.Join Us!
If you’re a motivated Senior Customer Success / Customer Success Coordinator with experience in marketing campaigns and digital advertising, we’d love to connect with you!
Apply today and take the next step in your career — all while working remotely with an international team.
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