Retail Excellence Director

Overview

Join to apply for the Retail Excellence Director role at Parfums Christian Dior . Lead our retail strategy, driving retail performance and operational excellence for our brick and mortar sales channels. This role ensures the achievement of sell-out objectives, the implementation of brand standards and the development of retail talent, while creating an exceptional client experience.

Job responsibilities

Responsibilities

• Retail Performance : Achieve sustained growth in a highly competitive environment and balance short-term results with long-term strategy.
• Establish and monitor ambitious sales targets, ensuring the achievement of annual goals.
• Manage and guarantee excellence in our brand and retail performance across 100+ points of sale, varying in size, format, and dynamics.
• Optimize and implement retail tools.
• Monitor and improve retail indicators.
• Lead and inspire multi-generational teams to maintain motivation and develop talent while delivering results.
• Foster a culture of high performance, accountability, and customer obsession in line with brand values.
• Develop training strategies with the Retail & Education team to elevate service, sales skills, and brand knowledge.
• Implement incentive and recognition programs.
• Ensure consistency and excellence of the customer journey, complying with the Maison’s standards at every touchpoint.
• Implement best practices and new retail concepts to enhance customer engagement and loyalty.

Operational Excellence & Budget Management

Relationships with Clients

Analysis & Reporting

Profile

Requirements

Seniority level

Employment type

Job function

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