Retail Excellence Director

Overview

Lead our retail strategy, driving retail performance and operational excellence for our brick and mortar sales channels. This role ensures the achievement of sell-out objectives, the implementation of brand standards and the development of retail talent, while creating an exceptional client experience.

Job responsibilities

Retail Performance :

• Achieve sustained growth in a highly competitive environment and balancing short-term results with long-term strategy building.
• Establish and monitor ambitious sales targets, ensuring the achievement of annual goals.
• Manage and guarantee the excellence in our brand and retail performance operation across 100+ points of sales, varying in size, format, and commercial dynamics.
• Optimization and implementation of retail tools
• Monitoring and improvement of retail indicators.
• Lead and inspire multi-generational teams to maintain a high level of motivation without losing focus on results, in order to retain and develop talent.
• Foster a culture of high performance, accountability, and customer obsession, in line with brand values.
• Develop training strategies in collaboration with the Retail & Education team, continuously elevating the level of service, sales skills, and brand knowledge.
• Implement incentive and recognition programs
• Ensure the consistency and excellence of the customer journey, ensuring compliance with the Maison's standards at every touchpoint.
• Implement best practices and new retail concepts that enhance customer engagement and loyalty.

Operational Excellence & Budget Management :

Relationships with clients :

Analysis & Reporting :

Profile

Requirements :

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