Job Title : Dynamics 365 Architect
Job Description : Concentrix, a global technology and services leader, invites applications for a Cloud Solution Architect specialized in Business Applications. The role focuses on driving and transforming client business applications and enabling agility through low-code development. You will engage closely with clients, fostering technical and business relationships while developing innovative strategies that leverage Microsoft technologies—including Dynamics 365 Contact Center—to maximize value and transform businesses.
Responsibilities
- Drive positive Customer Satisfaction and become a trusted advisor by leveraging Microsoft Business Applications and D365 Contact Center implementation expertise to enable defined Customer Success Plan outcomes.
- Provide feedback and insights from customers / partners to relevant Microsoft teams, enabling continuous improvement across Dynamics 365 Contact Center capabilities.
- Develop opportunities to drive Customer Success business results by showcasing the value of D365 Contact Center features such as intelligent routing, voice and digital engagement, real‑time analytics, and AI‑powered agent assist.
- Identify resolutions to issues blocking go‑live or broad usage of projects by leveraging technical, functional, and project‑management expertise—including omnichannel deployment strategies, telephony integration, and workforce optimization within D365 Contact Center.
- Identify growth opportunities by leveraging knowledge of Microsoft Business Applications and D365 Contact Center in customer / partner conversations.
- Drive continuous alignment and improvement of individual skills to better support and enable customers’ and Microsoft’s business goals, staying current with D365 Contact Center roadmap, features, and best practices.
- Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re‑use, and learn from others to accelerate customer transformation journeys, especially in modernizing customer service operations with D365 Contact Center.
Required Qualifications
Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business or a related field AND several years of experience in cloud / infrastructure technologies, IT consulting / support, systems administration, network operations, software development, or related areas.Proven experience in Dynamics 365.Proven experience in Dataverse development and support.Deep technical expertise in Microsoft Dynamics 365 for Contact Center and Power Platform—preferably from enterprise‑scale architecture, implementation, and operations.Proven, relevant experience working in a customer‑facing role (internal and / or external).Several years of experience working on technical projects, including contact center modernization, omnichannel enablement, and AI‑driven customer service solutions.Preferred Qualifications
Bachelor’s or Master’s Degree in Computer Science, Information Technology, Engineering, Business, or a related field AND proven, relevant experience in cloud / infrastructure technologies, technology solutions, practice development, architecture, and / or consulting.Technical certification in cloud (e.g., Azure, AWS, Google) and familiarity with Microsoft certifications related to Dynamics 365 Contact Center.Experience with telephony integration (e.g., Azure Communication Services, Teams), IVR design, and real‑time analytics in customer service environments.Background check required for all candidates, including identity verification and employment eligibility, in accordance with applicable law.Base salary range : $106,087 – $140,000 plus incentives aligned with performance. Benefits include medical, dental, vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off, holidays, and paid learning days.Application Deadline : 11 / 17 / 2025
Location : USA, TX, Work‑at‑Home
Language Requirements : (None specified)
Time Type : Full time
Physical & Mental Requirements : Regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
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