Dynamics 365 Architect

Job Title : Dynamics 365 Architect

Job Description : Concentrix, a global technology and services leader, invites applications for a Cloud Solution Architect specialized in Business Applications. The role focuses on driving and transforming client business applications and enabling agility through low-code development. You will engage closely with clients, fostering technical and business relationships while developing innovative strategies that leverage Microsoft technologies—including Dynamics 365 Contact Center—to maximize value and transform businesses.

Responsibilities

• Drive positive Customer Satisfaction and become a trusted advisor by leveraging Microsoft Business Applications and D365 Contact Center implementation expertise to enable defined Customer Success Plan outcomes.
• Provide feedback and insights from customers / partners to relevant Microsoft teams, enabling continuous improvement across Dynamics 365 Contact Center capabilities.
• Develop opportunities to drive Customer Success business results by showcasing the value of D365 Contact Center features such as intelligent routing, voice and digital engagement, real‑time analytics, and AI‑powered agent assist.
• Identify resolutions to issues blocking go‑live or broad usage of projects by leveraging technical, functional, and project‑management expertise—including omnichannel deployment strategies, telephony integration, and workforce optimization within D365 Contact Center.
• Identify growth opportunities by leveraging knowledge of Microsoft Business Applications and D365 Contact Center in customer / partner conversations.
• Drive continuous alignment and improvement of individual skills to better support and enable customers’ and Microsoft’s business goals, staying current with D365 Contact Center roadmap, features, and best practices.
• Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re‑use, and learn from others to accelerate customer transformation journeys, especially in modernizing customer service operations with D365 Contact Center.

Required Qualifications

Preferred Qualifications

Application Deadline : 11 / 17 / 2025

Location : USA, TX, Work‑at‑Home

Language Requirements : (None specified)

Time Type : Full time

Physical & Mental Requirements : Regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

To request a reasonable accommodation, please provide your request within the application process.

For more information regarding your EEO rights as an applicant, please consult our company policies.

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