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Application Support Engineer
Inficare TechnologiesGustavo A. Madero, CDMX, MXHace más de 30 días
Descripción del trabajoIdentify recurring issues and propose long-term fixes Collaborate with L3 or development teams for permanent solutions Monitor system performance and availability Execute routine health checks and preventive maintenance tasks Assist in testing and deploying minor changes or patches Validate post-deployment functionality and rollback if needed Maintain support documentation, SOPs, and knowledge base articles Provide regular reports on system health, incident trends, and performance metrics Work closely with business users, L1 support, and technical teams Participate in cross-functional meetings to align on priorities and updates Ensure adherence to ITIL processes and organizational standards Support audits and compliance checks related to system operations Query relational databases (e.g., SQL Server, Oracle, MySQL, Couchbase) to extract and analyze data Validate data integrity and troubleshoot data-related issues Assist in data reconciliation and reporting tasks Review application, server, and system logs to identify anomalies or errors Use tools like Splunk, ELK Stack, or native logging systems to trace issues Correlate log events with user-reported incidents for faster resolution
Position title : Application Support Engineer
Location : Mexico City, Mexico (Hybrid)
Job Duration : Contract
Job Description
This role bridges the gap between frontline support (L1) and deeper technical or development teams (L3), focusing on maintaining system health and performance. With excellent communication skills.
Key Responsibilities
Incident Management
- Investigate and resolve moderate to complex issues escalated from L1 support
- Perform root cause analysis and document resolutions
- Ensure timely resolution within SLA guidelines
Problem Management
Monitoring & Maintenance
Change & Release Support
Documentation & Reporting
Collaboration
Compliance & Governance
Database & SQL Expertise
Log Review & Analysis
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Application Engineer • Gustavo A. Madero, CDMX, MX
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