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Microsoft Teams Customer Engineer
Concentrix CatalystMexicoHace 1 día
Tipo de contrato
- Teletrabajo
Descripción del trabajoBA / BS (or higher) in Information Technology, or a related field or equivalent experience. 10+ years of experience with customer‑facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms. Experience with Microsoft Teams administration, including user management, policies, and compliance. Deep technical knowledge of Microsoft Teams architecture, features, and functionalities. Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune, and other M365 services. Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange. Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Border Controllers and Contact Centers). Strong knowledge of voice and network protocols, standards, and best practices. Strong troubleshooting Microsoft Teams calling, conferencing, and call quality issues. Knowledge and experience building Teams bot, integration of Microsoft Graph into Teams app, and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus. Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks. Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, Voice Apps, Microsoft Teams Room Systems, and related hardware configurations. Knowledge of third‑party applications and integrations that enhance Microsoft Teams capabilities. Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams. Proven experience in a customer‑facing role, demonstrating excellent communication and interpersonal skills. Advanced analytical, problem‑solving, and decision‑making skills. Ability to work independently and as part of a collaborative team. Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously. Advanced knowledge of application integration and Contact Centers with Teams. Advanced knowledge Active Directory / Azure AD / Entra ID concepts and PowerShell / Microsoft Graph scripting skills. Advanced networking skills with DNS, firewall, load balancing, etc. Advanced skills creating Azure Functions. Microsoft Certified : Teams Administrator Associate or other relevant certifications. Microsoft 365 Certified : Endpoint Administrator Associate.
Job Title
Microsoft Teams Customer Engineer
Overview
We're Concentrix, the intelligent transformation partner. We are solution‑focused, tech‑powered, and intelligence‑fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we help companies become refreshingly simple to work, interact, and transact with. We shape new game‑changing careers in over 70 countries, attracting the best talent.
Responsibilities
- Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
- Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
- Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
- Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.
Qualifications
Optional Qualifications
Relevant Certifications
Location
MEX Work‑at‑Home
California Residency Note
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
Employment Type
Full‑time
Seniority Level
Mid‑Senior level
Job Function
Other
Industries
IT Services and IT Consulting
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Customer Engineer • Mexico
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