Gerente de Distrito Postventa (Nivel 7)

Responsibilities

As a District Manager Aftersales, your responsibilities will be :

• Sales targets and market share
• Assisting the dealer in implementing initiatives to increase customer pay business.
• Focus on processes and performance at Service lane.
• Search for promotions and market opportunities to bring customers to service lane.
• Incorporate aftermarket initiatives within the overall business plan distributor.
• Support dealers with RIM in order to optimize and meet required targets for compliance.
• Promote and include dealers in marketing plan as guide for increasing customer retention.
• Improve customer retention
• Ensuring that information is shared by dealers by means of DDS.
• Incorporate the concept of customer retention in the overall business plan distributor.
• Guide the integration of Aftersales as one whole team (parts and service).
• Promoting participation and effective use by the dealer in GMM retention initiatives : BDC (Business development Center) and marketing strategies.
• Supporting the initiative of Outstanding Customer Experience (OCE)
• Improving NPS.
• Supporting the implementation of the standard GMM operation and facilities.
• Ensure staff aftermarket distributors are trained / certified.
• Representing GMM and its brands as ambassador.
• Implementation of job control.
• Maximize the profitability of Distributor
• Assisting the dealer in identifying areas to improve profitability through business process.
• Ensuring that the dealer takes advantage of rebates and incentives available
• Development of plans to improve the performance of the distributor in the scorecard
• This position requires the ability to legally operate motor vehicle on a regular basis
• Hybrid role : This position requires to work 3 days on site 2 days at home remote on a full-time basis

Qualifications

Value proposal

This is a Hybrid role : This position requires to work 3 days on site 2 days at home remote on a full-time basis.

This position requires the ability to legally operate motor vehicle on a regular basis.

SPONSORSHIP NOT SUPPORTED : GM does not provide immigration-related sponsorship for this role, do not apply if you will need GM immigration sponsorship now or in the future.

Remember to attach your CV when applying to this vacancy.

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