General Manager (Urgente)...

The General Manager will be the main leader at the property and is responsible for leading both managers and front and back staff in all areas. His main function is to ensure that the property is optimally developed while achieving financial objectives, the appropriate guest experience and guaranteeing the work environment and promoting teamwork among all collaborators. He will also be the main brand ambassador, supervising the BRAND standards and procedures (e.g. programming, lifestyle events and AKEN programs) as well as taking care of the identity details of the visual image.

Main Tasks and Responsibilities :

1. Represent the management company in front of the guest and employees, responding to concerns or daily situations of the operation.

2. Respect the brand guidelines (aesthetics and image) sent by the operator so that they are executed consistently at all points of the guest's experience at the property.

3. Participate in weekly or monthly meetings held with the AMEK Group teams to be aligned with the strategies of the different Departments Develop together with the Administration, Rooms and F&B team the closing of the month with the financial and operational results of the property.

4. Lead the teams under your charge through the coordination of their tasks and responsibilities, prioritizing and promoting teamwork and synergy of the sectors and positions under your charge.

5. Promote interdepartmental meetings to ensure the achievement of goals, strategies and improvements in service, infrastructure and organizational culture.

6. Lead strategic efforts to establish, implement and meet operational standards for all areas on an ongoing basis.

7. Promote and generate contact with guests in order to position itself as a reference in the attention and resolution of special requirements and handling of complaints.

8. Ensure consistency in guest satisfaction at the time of arrival, during the stay and at the time of leaving the Hotel, guaranteeing a highly personalized and professional service.

9. Verify on a daily basis that the public and guest service areas, along with the back staff areas, are maintained under appropriate standards, and ensure improvement in irregularities and manage their solution.

10. Management of the cleaning team, from the delivery of rooms, the proper management of inventories and purchases according to the assigned budget.

11. Supervision of maintenance workers.

12. Ensure monitoring and support of daily reactive, preventive and general maintenance work.

13. Supervision of engineering and infrastructure works for solar panels and various sustainability devices.

14. Supervise reception and customer service, in conjunction with the Reception Supervisor. From welcome to handling and resolving complaints.

15. Supervise and direct support to the Administration team to ensure compliance with reports in a timely manner, and proper management of Finances.

16. Ability to manage recruitment, constant training, and support in monitoring various functions related to human resource management.

17. Monitor that the requested improvements are carried out by following up with the sectors involved and reporting deviations or delays.

Fulfill Organizational Leadership responsibilities :

1. Be a faithful reflection of the organizational values and lead by example in each of your actions.

2. Encourage excellence in its employees through a work environment based on respect and open communication.

3. Promote learning and permanent innovation of the team in charge, achieving satisfactory results in their management.

4. Set objectives for staff and conduct performance evaluations.

5. Train staff with a higher level of autonomy by adequately delegating tasks and monitoring their compliance.

6. Share information of interest to the work team in charge as well as changes in procedures.

7. Coordinate integrated actions with other departments.

TRAINING / TECHNICAL KNOWLEDGE

Academic training in Hospitality, Business Administration or similar.

Specific knowledge : Hotel and Financial Administration, Sales and Marketing, F&B knowledge (ideal), General Maintenance, Customer Service.

EXPERIENCE

Experience in leadership and leading work teams in positions that involve customer contact.

GENERIC COMPETENCES

1. Responsibility

2. Excellent personal presentation

3. Quality orientation

4. Customer service

5. Teamwork and communication

6. Troubleshooting and handling complex complaints

7. Planning and organization

8. Adaptability to changes

POSITION SPECIFIC COMPETENCES

1. Leadership and ability to teach and inspire

2. Strategic finance management

3. Team management and management of task prioritization

4. Management and negotiation skills (customers, suppliers and internal staff)

5. Knowledge of Hotel services

6. Strategic business management and autonomy

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