Manager

Overview

The manager will be responsible for driving and directing business operations to ensure productivity and excellence in client service. The General Manager will manage the franchise staff / crews and foster an environment where all employees practice accountability, reliability, and proactivity. The incumbent will focus on service excellence as a priority with all existing clients, ongoing growth in the acquisition of new client accounts, and ongoing resources devoted to internal people development.

Responsibilities

• Establish and ensure compliance of operational unit's short-term and long-term goals with overall company objectives
• Establish and communicate clear standards of performance and budgets for each business unit and / or client account
• Effectively enforce project and performance standards to ensure high quality of customer satisfaction
• Supervise and manage project work to comply with assigned deadlines / schedules
• Manage and monitor sales and project managers to be accountable for exceeding expectations on client accounts and demonstrating a genuine interest in the client’s wellbeing
• Conduct regular one-on-one meetings with managers to review key deliverables and actual performance relative to projected expectation

Qualifications

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