Product Quality Engineer

RESPONSIBILITIES

• Monitor the execution and compliance of field services through an audit and corrective action program.
• Determine the data driven top customer field issues list, verify an owner is assigned and status is reported weekly.
• Lead cross-functional teams to implement corrective actions through problem solving process. Evaluate completed corrective actions and ensure effectiveness of actions. Recommend appropriate remedial activities.
• Visit customers to proactively see installations and document improvement needs. Visit customers to understand the nature of the issue and get definite corrective action initiated in the organization.
• Track shipments of new products, Pareto and report issues and assist in assigning ownership to the problems.
• Support product transfer process and assist with product audit feedback and early field issue reporting.
• Present reports to the organization regarding Quality performance. Present status updates on various quality initiatives.
• Develop 8D and Customer reports on reported issues. Communicate internally and externally the outcomes of investigations. Work with internal teams, including Engineering, Service, Manufacturing / Operations, Sales, Offering Management, and Supplier Quality to resolve quality issues impacting customers.
• Execute Quality Engineering responsibilities on New Product Development projects, participating in New Product Development Process (NPDP) teams, tracking issues, and ensuring effective resolution. Ensure risk management plans are in place when issues are identified.
• Create analytic reporting around warranty data for LATAM’s LOB using Use Excel, SQL, and Power BI
• Support Warranty administration as needed
• Other Duties as assigned

QUALIFICATIONS

EDUCATION AND CERTIFICATIONS

TRAVEL TIME REQUIRED

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