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![▷ [Solo Quedan 15h] Customer Experience Specialist...](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobbydoo-pms-directapply&company_name=beBeeCustomerSupport){kind=logo}
▷ [Solo Quedan 15h] Customer Experience Specialist...
beBeeCustomerSupportGuadalajara, MXHace 1 día
Descripción del trabajoMaintaining a positive attitude towards customers at all times. Responding promptly to customer inquiries via various channels. Acknowledging and resolving customer complaints in a timely manner. Ensuring thorough knowledge of our products to answer customer questions confidently. Processing orders, forms, applications, and requests efficiently. Maintaining accurate records of customer interactions, transactions, comments, and complaints. Collaborating with colleagues to ensure seamless communication and coordination. Providing constructive feedback on process efficiency and suggesting improvements. Leading a team of junior customer service representatives, guiding them to achieve their full potential. Customer Interaction : Respond to customer inquiries, resolve complaints, and provide product information. Order Processing : Process orders, forms, applications, and requests in a timely manner. Record Keeping : Maintain accurate records of customer interactions, transactions, comments, and complaints. Team Collaboration : Work with colleagues to ensure effective communication and coordination. Process Improvement : Provide feedback on process efficiency and suggest improvements. Candidate Requirements : Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Strong problem-solving and conflict resolution skills. Proficiency in computer software and technology. Bachelor's degree in Business Administration or related field. Prior experience in customer service or related field. Opportunity to work with a dynamic team. Competitive salary and benefits package. Professional development opportunities. Flexible working hours and remote work options.
Job Summary
- This role is responsible for delivering exceptional customer experiences through effective communication, problem-solving, and teamwork.
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Solo Quedan Customer • Guadalajara, MX
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