Advanced IT Support / Network Engineer - Level 3 (MSP)

Full-time | Remote | CST Coverage

We’re hiring a

Level 3 Engineer

to provide advanced technical support and infrastructure expertise for our US-based MSP clients. This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.

What You’ll Do

Handle escalations from Level 2 engineers.

Perform advanced Azure tasks : resource setup, policies, security, scripting, automation.

Support enterprise networking : firewalls, routing, VPNs, VoIP optimization.

Mentor Level 1–2 engineers, ensuring best practices.

Document escalations, infra changes, and project work.

Contribute to migrations and enterprise initiatives.

Requirements

5+ years as a senior IT engineer / Level 3 in MSP or enterprise.

Strong Azure expertise (resources, policies, automation).

Advanced networking (firewalls, routing, VoIP troubleshooting).

Active Directory, Windows Server, Microsoft 365.

Excellent English for client-facing support.

Bonus :

Mac support, ConnectWise / Datto familiarity.

Benefits

Weekdays : Noon–8pm CST

One weekend day : 8am–5pm CST

Days off :

One weekday + one weekend day (2 total)

Device provided