Oracle Cloud - SCM - Sales & Distribution consultant

Job Description

Functional Subject matter expert in Oracle Fusion SCM - Sales & Distribution (OM, Pricing & Promotion, Scheduling, Returns).

Serve as the subject matter expert for Oracle Fusion Sales and Distribution modules, addressing and resolving complex production issues, service requests, and user queries.

Resolve Production Incident, Problem Management Support issues ensuring timely and effective resolution in line with service level agreements (SLAs).

Monitor system performance, manage support tickets, and ensure timely resolution in line with service level agreements (SLAs).

Analyze root causes of recurring issues and recommend long-term solutions.

Configure and maintain Oracle Fusion Sales and Distribution modules to meet evolving business requirements.

Lead the Support of system enhancements, new features, and Oracle Cloud quarterly updates, coordinating testing and deployment activities.

Develop and maintain functional documentation, solution designs, and user guides.

Analyze and optimize sales and distribution business processes, identifying opportunities for automation, efficiency, and compliance improvements.

Evaluate new Oracle Cloud quarterly updates, assess their impact, and coordinate user acceptance testing and deployment.

Data conversion strategies, integration points, and support master data management activities.

Collaborate with multiple stakeholders (Internal and External) in resolving issues.

EEO / About Us

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse / family member of a protected veteran, or disability.

Job Details

Country Mexico

State / Region / Province Jalisco

Work Location Guadalajara

Interest Group Infy Mexico

Domain Manufacturing, Retail and Consumer Packed Goods, Sourcing and Procurement

Skillset Technology|Oracle eBS Functional|Discrete Manufacturing

Company Infosys Mexico

Role Designation 2015ASRCON Senior Consultant

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