Specialist Analytics & Technology

About this Position

Accountable

for development, quality, automation, optimization and improvement of reporting

& analytics to enable CSX organization activities and business decisions,

supporting an amazing customer experience. Interacts and collaborates

internally with relevant departments, setting and aligning priorities to meet

customer expectations and needs.

What you´ll do

• Responsible for executing and maintaining regional customer data management, systems, reporting, and analytics activities within CSX.
• Ensures data accuracy, timeliness, and reliability to support business decisions and an outstanding customer experience.

Collaborates with internal teams to align on priorities, contribute to process improvements, and ensure smooth and efficient operations within the area of responsibility.

Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities

Support the implementation of organizational changes, processes, projects, pilots and regional best practices

Contribute to reviewing operations in own area of work & generate ideas to assist in identifying continuous improvement for operation efficiencies&CX

Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance

Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement

What makes you a good fit

Data Management : Proficiency in data collection, validation, cleansing, and maintenance of customer master data.

Systems Knowledge : Experience working with CRM, ERP, and customer data platforms (e.g., SAP, Salesforce, Power BI, or similar).

Reporting & Analytics : Strong ability to create, automate, and interpret reports and dashboards; advanced Excel and Power BI skills.

Documentation & Standardization : Ability to maintain SOPs, user guides, and data documentation to ensure consistency.

Some perks of joining Henkel

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.