Global Network Operations Leader

Orbia Advance Corporation is a purpose-led company focused on advancing life worldwide while maximizing value for shareholders, customers, and employees.

With operations in 41 countries and more than 22,000 employees, Orbia offers innovative solutions across building and infrastructure, data communications, chemicals, and precision irrigation.

Position Title

Global Network Operations Leader

Reports to

Global Infrastructure Leader

Business Group

IT

Scope

Regional

Country and Location

LATAM

Role Level / Grade

17

Functional Area

IT

MAIN PURPOSE

As the Global Network Operations Leader, you will oversee the comprehensive management and direction of our network operations, ensuring optimal performance and reliability on a global scale.

This critical role involves managing a managed service partner to deliver superior network operations and support services.

KEY RESPONSIBILITIES

Oversee day-to-day network operations, including monitoring, maintenance, and incident response, to ensure high availability and performance.

Manage the escalation process, ensuring timely resolution of critical network issues and minimizing impact on business operations.

Supervise routine maintenance activities to prevent unplanned downtime and extend the life of network assets.

Lead change management processes for network operations, including planning, approval, and implementation of network changes.

Act as the primary liaison with our managed service partner, ensuring they meet or exceed service level agreements (SLAs) and key performance indicators (KPIs).

Continuously assess and improve network performance, reliability, and security using data and analytics to drive decision-making.

Identify opportunities for process improvements and technology enhancements, leading initiatives to implement innovative solutions.

Develop and implement risk management strategies to mitigate potential network disruptions and ensure business continuity.

Communicate effectively with internal and external stakeholders, providing regular updates on network performance, issues, and improvements.

Ensure compliance with relevant Orbia infrastructure standards, regulations, and security protocols, and perform regular audits.

COMPLEXITY OF THE JOB

Cross-functional work, geographical scope, and regulatory environments.

Type of influence on others, direct and indirect.

VENDOR / MSP MANAGEMENT

The role involves managing the Managed Service Providers (MSPs), ensuring the delivery of high-quality services.

This requires monitoring performance, and fostering strong partnerships.

DECISION-MAKING IMPACT

The occupant is responsible for making critical decisions that affect long-term infrastructure services, influencing both short-term performance and long-term strategic goals.

CROSS-FUNCTIONAL WORK

The position necessitates extensive collaboration across various functions, including finance, legal, and operations to ensure cohesive infrastructure delivery.

GEOGRAPHICAL SCOPE

The role covers multiple regions (North America + LATAM and EMEA / APAC), necessitating an understanding of regulatory environments, and cultural differences.

INFLUENCE ON OTHERS

The role involves mostly indirect influence.

Indirect influence involves working with our Managed Service Provider, global teams, vendors, and other stakeholders to align efforts and achieve common objectives.

INTERNAL AND EXTERNAL RELATIONSHIPS

Internal : Direct line manager, IT LT (CIO, BISO), and Business Leaders.

External : Vendors and MSP.

ORGANIZATIONAL CHART (REPORTS RELATIONSHIP)

Number of subordinates : Direct : 2.

Indirect : 0.

FUTURE-FIT MODEL (EXPECTED BEHAVIORS)

Embrace Vision and Direction

Provide Vision and Direction

Develop Yourself

Develop Yourself and Others

Drive Results

Foster Collaboration and Inclusion

EDUCATION, EXPERIENCE, LANGUAGE, & PHYSICAL REQUIREMENTS

Academic Level : Bachelor's degree in Computer Science, Information Technology, or a related field.

Language(s) and Proficiency : English (fluent) and Spanish.

Knowledge / Experience

In-depth knowledge of network infrastructure technologies, including routers, switches, firewalls, load balancers, and network monitoring tools.

Proficiency in network protocols, such as TCP / IP, DNS, DHCP, BGP, OSPF, and MPLS.

Experience with network security best practices and technologies, such as VPNs, IDS / IPS, and network access control.

Familiarity with cloud networking and hybrid cloud environments, including AWS, Azure, and Google Cloud Platform.

Experience with deploying, configuring, and testing network equipment.

Familiarity with automation tools and scripting (e.g., Ansible, Python).

Management & Communication Skills

Experience in managing relationships with MSP, vendors and suppliers.

Ability to communicate effectively with internal stakeholders (e.g., operations, finance, senior management).

Excellent verbal and written communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.

Ability to present technical information in a clear and concise manner to senior management and other stakeholders.

Minimum of 10 years of experience in network operations management, with at least 5 years in a leadership role overseeing global network operations.

Extensive experience working with and managing relationships with managed service partners.

Relevant certifications such as CCNP, CCIE, or equivalent are highly desirable.

ITIL certification is a plus.

Familiarity with documentation, training, and support processes necessary for a smooth handover.

Physical Requirements

Able to travel

• %.

Driving license.

Our Global brands : Dura-Line, Koura Global, Vestolit, Netafim, Alphagary, Wavin.

Location : CDMX, CMX, MX

Time Zone : Central Standard Time.

Business Unit : BU Orbia Corporate (BU_ORB_01).

Functional Area : FA Information Technology (FA_IIT_01).

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