Advanced Technical Support Specialist for SAP Integrated Landscape

SAP BASIS Level 2 Support Specialist

The company is expanding its presence in Mexico through a leading management and IT consultancy for the automotive industry. The consultancy has over 4,000 employees supporting 300+ customers worldwide across 19 locations.

The Role

The SAP BASIS Level 2 Support Specialist will provide advanced technical support and application maintenance for our integrated SAP landscape. This is a client-facing, operational role that requires collaboration with functional teams across multiple SAP modules (MM, PP, SD, LE, FI, HCM).

Key Responsibilities

• Provide Level 2 BASIS support for SAP systems, including system administration, client management, transport handling, performance tuning, and troubleshooting.
• Participate in client-facing discussions to assess production-critical incidents and implement resolutions.
• Collaborate with functional consultants and developers to ensure smooth integration across SAP modules.
• Execute system maintenance, support package installations, patches, and upgrades.
• Monitor system performance, recommend optimizations, and maintain documentation and knowledge base.
• Participate in 24 / 7 on-call rotation for after-hours production support, responding to Priority 1 and 2 incidents.

Required Skills and Qualifications

Benefits and Opportunities

The successful candidate will be part of a growing team, working on challenging projects, and contributing to the company's success.

What We Offer

How to Apply

We are an equal opportunities employer. If you are a motivated and experienced SAP BASIS professional looking for a new challenge, please submit your application.