Solutions Engineer

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About Company

CommandLink is a global SaaS platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. CommandLink has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, CommandLink was recognized as the SD‑WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. CommandLink has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line. Learn more about us here!

Remote Work

This is a remote position open to candidates residing in the following states : Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.

About the Role

We’re seeking a hands‑on, execution‑focused Solutions Engineer to design, demonstrate, and deliver enterprise solutions on the CommandLink ITSM platform. You’ll bridge the gap between customer requirements and technical execution — from discovery to proof‑of‑concept — ensuring each solution is both technically sound and aligned to business outcomes. This role is ideal for engineers who love to own the technical story, translate complex requirements into working configurations, and collaborate closely with sales, product, and implementation teams to bring solutions to life. You’ll design integrations, configure workflows, and ensure customers clearly see how our platform solves their real‑world challenges.

What You’ll Do

Pre‑Sales & Solution Design

• Partner with Account Executives to lead technical discovery, demos, and solution validation for enterprise prospects.
• Design ITSM, monitoring, and automation solutions tailored to each customer’s environment and SLAs.
• Build proof‑of‑concepts and pilot environments that showcase technical feasibility and value realization.
• Present technical architectures, API integrations, and workflows to both executive and engineering audiences.
• Collaborate with product and delivery teams to ensure proposed solutions are fully executable.

Implementation Support

Customer Enablement & Technical Ownership

Experience

What You Bring

Technical Skills

Soft Skills

Benefits

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Industries

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