Trilingual Customer Service Representative Tier 4

Powerfleet (Nasdaq : AIOT; JSE : PWR) is a global leader in AIoT (Artificial Intelligence of Things) and SaaS-based mobile asset management. With over 30 years of expertise, we empower organizations worldwide to unify operations by ingesting, harmonizing, and integrating data from any source—transforming it into actionable insights that save lives, time, and money.

Our end-to-end solutions help businesses monitor, manage, and optimize everything from warehouse assets to connected vehicles, driving safety, efficiency, and sustainability across the supply chain. But we are more than just a technology company—our people-centric approach fosters innovation and long-term success for our customers.

Powerfleet serves over 2.6 million subscribers across 48,000 customers in 120 countries, with commercial operations spanning every major continent. Join us as we shape the future of intelligent mobility and business transformation.

About Powerfleet

Powerfleet (Nasdaq : AIOT; JSE : PWR; TASE : PWFL) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable insights to help companies save lives, time, and money. Powerfleet’s ethos transcends our data ecosystem and commitment to innovation; our people-centric approach empowers our customers to realize impactful and sustained business improvement.

Position Overview

Powerfleet is seeking a proactive and customer-focused Trilingual Customer Service Representative (CSR)

to support our mid-market clients. As the primary point of contact for assigned accounts, the CSR is responsible for ensuring a seamless, value-driven customer experience throughout the lifecycle of the relationship. This role is pivotal in driving product adoption, resolving customer issues, and maintaining strong customer engagement, while collaborating cross-functionally with internal teams to deliver exceptional service.

Key Responsibilities

Account Ownership & Customer Advocacy

• Serve as the main point of contact for assigned accounts, promptly addressing inquiries via phone, email, and support tickets.
• Act as the voice of the customer internally, ensuring their needs are understood and prioritized.
• Escalate critical issues and account risks to Powerfleet leadership with clarity and urgency.

Customer Engagement & Enablement

Operational Excellence

Cross-Functional Collaboration

Administrative Support

Qualifications

Required Skills & Experience

Preferred Skills

Key Performance Indicators