Account Support Representative

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. Founded in 1967, we began with middle school travel programs to Washington, D.C. and have expanded to provide a wide range of programs for more than half a million students annually in over 100 countries worldwide. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service‑learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to discover the world – and themselves – in new ways.

Job Description

Work in partnership with Account Managers in tour planning and maximizing registrations. This includes building relationships with Program Leaders, working with other WorldStrides departments to provide the best customer service and tour product possible, and assisting the Account Managers in aspects of account correspondence. Serve as a contributing member of the customer service team through open exchanges, assisting other team members as needed, and partnering with the Account Managers. Ultimately, function as Account Managers in their absence and provide excellent customer service exhibiting professionalism.

Responsibilities

• Remain organized and properly plan activities using an Excel Group Sheet to track timing and completion of all activities for each group.
• Update, track and advise Account Managers of upcoming tasks using an Excel Group Sheet.
• Provide weekly regular electronic updates for Account Managers.
• Maintain accurate and up‑to‑date documentation.
• Manage room list process, understand company policies and communicate them to the Program Leaders.
• Assist customers in completing room lists.
• Complete data entry of room lists in the system.
• Manage pre‑tour details, educate the customer on timetable and policies.
• Create Program Information Letter, mailing customized documents with school travel information.
• Finalize program packet, send pre‑trip materials to schools prior to program departure.
• Send Discovery Journals, coordinate shipping with Fulfillment Center.

Qualifications

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1, J‑1, H‑1, H‑2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J‑1 or F‑1 visas.

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