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Call Center Representative [13 / 10 / 2025]...

Call Center Representative [13 / 10 / 2025]...

CoforgeComitán, MX
Hace 13 horas
Descripción del trabajo

Job Title : Call Center Representative

Skills : Call Center, customer service, Insurance

Experience : 1 Year

Job Location : Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MX

Onsite role

We at Coforge are hiring Call Center Representative with the following skillset :

Requirements

  • 6–9 months of experience in a call center position (BFSI experience preferred).
  • Fluent in English – B2+ or C1 level.
  • Must live within 1.5 hours from the site.
  • Ability to work 10-hour shifts within the hours of operation (6 : 00 AM – 6 : 00 PM).
  • Comfortable with schedule : two 15-minute breaks and one 30-minute lunch .
  • Strong communication, problem-solving, and documentation skills.
  • Ability to manage escalations with professionalism and escalate to client when required.

1. Loss Draft Call Center

  • Manage customer support calls related to loss draft claims .
  • Update claim information and notate / document in client systems.
  • Upload loss draft documentation as needed.
  • Resolve borrower questions and concerns, escalating when necessary.
  • Report escalations and complaints in the client’s complaint tracking system (CCS).
  • 2. Insurance Services Call Center

  • Handle borrower and agent calls regarding preferred insurance policies .
  • Strive for First Call Resolution (FCR) on incoming calls.
  • Update client systems with accurate information and upload documentation.
  • Resolve or escalate borrower questions and concerns in alignment with client procedures.
  • 3. Mortgage Servicing Call Center

  • Provide support related to borrower mortgage servicing .
  • Update and maintain accurate records in the tracking system.
  • Resolve questions and concerns, escalating when necessary for additional research.
  • Crear una alerta de empleo para esta búsqueda

    Call Center • Comitán, MX

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