Customer Service Specialist

We are seeking a Customer Service Representative to provide exceptional support to our customers. The role involves handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.

Key Responsibilities :

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints efficiently and escalate complex issues when necessary.
• Maintain detailed records of customer interactions in CRM systems.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Identify opportunities to improve customer experience and suggest process enhancements.
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications :

Education & Experience :

Job Location : Guadalajara

Mode of work : WFO