Jira Systems Analyst

Jira Systems Analyst

About NOV

NOV delivers technology-driven solutions to empower the global energy industry.

For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact.

The energy industry depends on NOV's deep expertise and technology to continually improve oilfield operations and lead in efforts to advance the energy transition towards a more sustainable future.

At NOV, we are a globally diverse happy family, driven to power the people who power the world.

Your impact :

Play a key role in delivering a stable, secure, and scalable Jira platform that empowers global teams to solve complex problems.

Shape how work flows through NOV by designing efficient systems, removing friction, and building tools that drive productivity.

Collaborate with technical and business teams worldwide, influence high-impact initiatives, and explore new technologies that make work better for everyone.

This role offers room to grow into platform leadership while driving meaningful change across a company that values innovation, ownership, and continuous improvement.

What You'll Do :

Architect scalable Jira environments that reflect business needs through optimized projects, service desks, workflows, and SLA models

Design and maintain advanced workflows, validators, post-functions, and global automation rules to streamline operations and reduce manual effort

Integrate Jira with external systems using REST APIs, webhooks, triggers, and ScriptRunner automation

Build intuitive dashboards, boards, and advanced JQL queries that surface insights on throughput, cycle time, and SLA performance

Manage Jira Assets / Insight schemas and automate lifecycle events to maintain accurate, end-to-end traceability

Mentor power users and admins by developing practical documentation and delivering knowledge-sharing sessions to promote platform-wide best practices

Monitor logs, caches, indexes, and usage trends to identify performance issues early and drive platform reliability and uptime

Guide governance standards across permissions, compliance, and data retention policies that support secure, collaborative usage

Minimum Qualifications :

3+ years of experience administering Jira Data Center in a large-scale or enterprise setting

Deep expertise in Jira Query Language (JQL), dashboard creation, and advanced reporting

Demonstrated hands-on experience with Advanced Roadmaps for Jira

Active Atlassian Certified Professional credential (e.g., ACP-100, ACP-600) or equivalent proven proficiency

Strong written and verbal communication skills with a collaborative, growth-oriented mindset

Preferred Qualifications :

Experience with Confluence Data Center administration or integration

Scripting experience using Groovy (ScriptRunner)

Familiarity with ITSM / ITIL frameworks

Experience contributing to change management or continuous process improvement initiatives

Exposure to cloud-to-data center migrations or hybrid Atlassian environments

We are an equal opportunity employer.

NOV is committed to building a diverse environment and is proud to be an equal opportunity employer.

We do not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.

We offer a comprehensive employee benefits package including health, life, and disability insurance; Our company is committed to crafting a lasting impact for ourselves, our customers, and the communities where we live and work.

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