Aplica ya : Career Transformation Specialist...

Come to a leading IT Services company and transform your career with our unlimited learning opportunities

We believe that people make the difference, so we foster a culture of continuous improvement and mutual growth.

Role : Customer Service Representative

Location : GDL

English : Advanced

Mode : Onsite (Walk-in Interview)

• Excellent English and Spanish communication skills
• Proven customer support experience or client service representative experience
• Able to appreciate customers' perspectives and show empathy
• Active listening to fully engage customers with their concerns
• Ability to multitask
• Computer and online navigation capability to multitask during customer interactions with multiple systems and resources
• Understand policies and procedures and communicate them professionally to customers
• Acknowledge and resolve customer complaints / concerns
• Listen to customers' concerns, maintain a positive attitude, and calmly respond to customers' complaints, issues, and questions
• Resolve customers' concerns and answer customers' questions to the best of ability
• Able to manage stressful situations in customer service

Requirements :